OUR SERVICES
Custom automation for real operations.
Every system is built from scratch for your workflow. We work with service businesses across the US, Europe, and Latin America.
01
Intelligent call handling
Every missed call is a potential customer lost. For service businesses, phone calls are still the primary way clients reach out, especially for urgent needs. But most teams cannot answer every call, especially during peak hours or after closing.
We build AI-powered call handling systems that respond instantly when your team cannot pick up. Voicemails are transcribed in real time and routed to the right person. Missed calls trigger automatic text-back messages so callers know they have been heard. For a home services company in Doral, this meant zero missed emergency calls and $40K in additional monthly revenue from after-hours leads.
Whether you run a medical practice in London fielding patient calls across time zones, or a restaurant in Miami handling reservation requests during dinner rush, the system adapts to your workflow and your voice.
Example use cases
- A Miami HVAC company capturing after-hours emergency calls that used to go to voicemail
- A London property management firm routing tenant maintenance requests to on-call staff across time zones
- A Cancun resort handling multilingual guest inquiries via text-back when the front desk is at capacity
02
Document collection and processing
Operations-heavy businesses run on paperwork. Employee certifications, insurance certificates, vendor agreements, client intake forms. Collecting these documents manually means chasing people down with emails, checking expiration dates, and filing everything in the right place.
We automate the entire document lifecycle. The system knows what documents are needed, sends requests automatically, tracks who has and has not submitted, validates that files meet requirements, and organizes everything in your existing storage. A company with 100+ employees used this to eliminate weekly compliance gaps and save 20+ hours of admin work.
This works for any industry that deals with recurring document requirements, from financial services firms in London managing KYC paperwork to freight forwarders in Mexico City tracking customs documentation across carriers.
Example use cases
- A logistics firm automating employee certification tracking and compliance documentation
- A London fintech firm streamlining KYC document collection for new account onboarding
- A real estate brokerage in Miami automating listing document collection from sellers
03
Booking and scheduling
Phone tag kills conversion. When a potential client has to call, leave a message, and wait for a callback, they are already looking at your competitor. Modern booking should happen in the channel where the client already is, whether that is SMS, email, or your website.
We build booking systems that let clients schedule in seconds. Confirmations go out immediately. Reminders reduce no-shows. Follow-ups after appointments drive reviews and rebookings. A med spa in Coral Gables cut no-shows by 40% and doubled their review velocity with automated post-visit flows.
The same system scales from a single-location fitness studio in Wynwood to a multi-branch wellness clinic in Dubai. We connect to your existing calendar and CRM so nothing changes about how your team works internally.
Example use cases
- A Coral Gables med spa reducing no-shows by 40% with automated SMS confirmations and reminders
- A Dubai wellness chain syncing bookings across 3 locations and 15 practitioners
- A fitness studio in Miami auto-filling cancelled class spots from a waitlist
04
Review and reputation management
Online reviews drive more business than any ad campaign. But most businesses only get reviews when something goes wrong. The happy clients leave without saying anything. Fixing this takes a system, not effort.
We build automated review request flows that trigger after positive interactions. The timing, channel, and message are all tuned to your business. A detailing shop in South Beach went from 12 Google reviews to over 60 in three months, and their rebooking rate jumped 30%.
For businesses operating across borders, we can tailor review requests to platform preferences in each market, Google in the US, Trustpilot in the UK, or Google Maps for location-based services in Latin America.
Example use cases
- An auto detailing shop in Miami Beach increasing Google reviews 5x in 90 days
- A UK-based accounting firm automating Trustpilot review requests after tax season filings
- A restaurant group in Mexico City monitoring reviews across Google, TripAdvisor, and local platforms
05
Email and communication workflows
Inboxes are where deals go to die. Important messages get buried, follow-ups slip, and the same questions get answered ten times a day. Most teams spend hours just sorting and responding to email, time that should go toward running the business.
We build communication workflows that route incoming messages automatically, draft responses based on context, and track open items so nothing falls through the cracks. For a real estate brokerage in Brickell, this meant sub-60 second lead response times and a 3x improvement in conversion rate.
These systems work across email, SMS, WhatsApp, and web chat. For international teams, we can route messages based on language, time zone, or office location, so a logistics company in Mexico City can handle client updates in Spanish while their US-facing team responds in English.
Example use cases
- A Brickell real estate team responding to Zillow leads in under 60 seconds with AI qualification
- A logistics company in Mexico City routing shipment inquiries by language and carrier
- A London consultancy auto-drafting proposal follow-ups based on meeting notes
06
Operations dashboards
Automation without visibility is a black box. You need to know what is working, what is stuck, and how much time and money the system is actually saving. That is what operations dashboards deliver.
We build custom dashboards that surface the metrics that matter to your business. Call volume and response times. Document completion rates. Booking conversion. Revenue recovered from automated follow-ups. Everything in one place, updated in real time.
For multi-location operators or businesses with distributed teams, dashboards can roll up data across offices, whether you have three locations in Miami or teams in New York, London, and Mexico City. Everyone sees the same picture.
Example use cases
- A Miami franchise group tracking call handling metrics across 5 locations in one dashboard
- A UK financial services firm monitoring KYC completion rates and onboarding pipeline
- A distributed logistics team viewing shipment status and dispatcher workload in real time
Not sure which service fits?
Book a 15-minute call. We will map your workflow and tell you exactly where automation makes sense.
Book a discovery call